Discover our collection of exclusive RightFax information for an expert view into your RightFax system.
Easily find our most popular End User resources in one place including guides, training videos and more.
RightFax 20.2 FaxUtil Web User Guide
In this guide, learn the ins and out of FaxUtil Web, including how users can create, view, edit, and print faxes, along with a number of other useful features for managing fax traffic.
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如何通过Faxutil发送传真
In this video, learn how to send a fax using FaxUtil, the desktop application for users of RightFax that can be used to create new faxes with a variety of attachments types and destination options
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Filter below to discover our collection of RightFax End User documentation:
Please note that some articles may require login to the RightFax Resource Center. To register now,请click here.
Quick Start Guide
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RESOURCES
Frequently Asked Questions
View below to discover our answers to some of the most frequently asked RightFax questions:
Please note that some answers may have links that require login to the RightFax Resource Center. To register now, pleaseclick here.
Is my RightFax version supported?
Below is the product lifecycle information for each of the RightFax versions. For any editions that have reached sustaining maintenance, Advantage Technologies helpdesk will provide support on a best effort basis. OpenText recommends running the latest version of RightFax to ensure you have the latest updates and fixes that may be essential to your operating environments.
Unsure on how to upgrade your RightFax server? Leverage our RightFax Professional Services to help with migrating your RightFax server.Click to learn more about Advantage Technologies Professional Services.
| RightFax Version | Release Date | 维持维护日期 |
| RightFax 20.2 | April 2020 | April 2025 |
| RightFax 16.6 | 2019年5月 | 2024年5月 |
| RightFax 16.4 | June 2018 | 2023年5月 |
| RightFax 16.2 | April 2017 | 2022年5月 |
| 万博app教程RightFax 10.6 | November 2013 | November 2018 |
| 万博app教程Rightfax 10.5 | July 2013 | November 2016 |
| 万博app教程Rightfax 10 | 2011年5月 | July 2015 |
| RightFax 9.4 | December 2008 | 2014年5月 |
| RightFax 9.3 | June 2006 | December 2011 |
| RogjtFax 9.0 | November 2004 | 2009年10月 |
| Rightfax 8.7 | 2004年2月 | September 2008 |
| RightFax 8.5 | — | Feburary 2006 |
| RightFax 8.0 | — | September 2004 |
*After the 5th year of Current Maintenance has expired, the product version enters into the Sustaining Maintenance phase of the product lifecycle. When a product is considered to be under Sustaining Maintenance, the core development team is redirected to other work and no new services packs and patches are released for general use. Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued. Migration to a Current Maintenance version may be required.
How do I backup my RightFax System?
It is critical to ensure your RightFax server(s) and SQL database(s) are being backed up. The following components should be backed up regularly.
- RightFax database (SQL)
- Program Files万博app教程RightFax目录
- Image directory. (default location of this folder is in Program FilesRightFax) Please verify location through the DocTransport module “Data Sharing” tab.
- System State and registry of the RightFax server(s)
If you have any questions or need more information, then please contact the helpdesk.
我如何找到我的SUID？
For RightFax Versions 9.4 & Later
Option A
- Open Enterprise FAX Manager（EFM）
- Select Fax Servers on the top left-hand side
- 在右侧的窗口中，转到“列服务器标识符”以显示您的RightFax SUID万博app教程
Option B
- Open Enterprise FAX Manager（EFM）
- Select your Server Name (TCP/IP) on the top left-hand side
- Select Services
- Select Server Module
- 选择功能激活选项卡
- Click on Product Licensing Utility
- Expand the Product Summary section
How can I find my RightFax server version?
找到当前的RightFax服务器版本万博app教程
- From your RightFax server, open up Enterprise Fax Manager (EFM)
- 从左上方选择“传真服务器”
- Expand 2nd column for full view of your RightFax version
- 在您的RightFa万博app教程x服务器中，打开EFM
- Go to Help and About
How do I create a form using RightFax?
What is my RightFax server licensed for?
For Open Text Fax Server, RightFax Edition 9.4 & Older
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- Open up RightFax Enterprise Fax Manager (EFM).
- 单击左上角的服务器名称。
- All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
- 转到“功能激活”选项卡。
- 单击产品许可实用程序。
- Expand Product Summary to see the SUID, License Summary to see license info and Product Features to list the modules.
对于开放文本传真服务器，RightFax Editi万博app教程on 9.3及以前：
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- Open up RightFax Enterprise Fax Manager (EFM).
- 单击左上角的服务器名称。
- All the RightFax services will be in the window on the bottom right-hand corner. Double-click on the RightFax Server Module.
- 转到“功能激活”选项卡。
为什么我的PDF不转换？
为了将PDF文件转换为出站传真，必须为PDF模块提供右FAX服务器的许可。万博app教程如果您未获得许可并且需要更多信息，请联系您的销售代表或致电（866）730-1700。
If you are licensed please follow the steps below to verify setup.
- Open Enterprise FAX Manager（EFM）
- Select your ServerName (TCP/IP) on the left-hand side
- 在右下角，您将看到RF服务列表。双击“ RightFax W万博app教程orkserver（＃）模块”
- 从左菜单中选择一个Workserver（最好是＃3）
- Highlight “Postscript” from the list and click “OK”
Why are my .doc/.docx files not converting?
Attaching .doc or .docx files to a fax does not convert. Why?
This can happen for several resons. First, you will need to confirm the RightFax server has the appropriate version of Microsoft Office installed (Office 2007 or 2010 is required for .docx conversions). Second, try logging into the server using the dedicated RF service account, which is a domain account with local admin rights on the RightFax server. Verify that you can open MS Office files without the appearance of any pop-ups. If problems persist after verifying these items, then please contact the helpdesk.
How do I create coversheets?
Faxutil在Windows 8、8.1和Windows 10上工作吗？
Windows 8支持RightFax客户机万博app教程应用程序was released with RightFax 10.5 Feature Pack 1, Windows 8.1 support was released with RightFax 10.6 Feature Pack 1 and Windows 10 support was released with RightFax 10.6 FP2 SR2. Please confirm that you are running the 9.4 client with a minimum of Feature Pack 1 applied.
If you have any questions or need more information, then please contact the helpdesk.
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Our RightFax experts can help you integrate RightFax with most of the leading EMR software applications, which allows for a faster workflow process and more seamless patient servicing.
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